Sensory Technologies combines a highly trained staff with state of the art technologies to provide some of the best customer service and technical support in the industry. If you need Technical support please call us at 1-800-488-4336. Our hours are Monday through Friday, 6:30 a.m. to 6:30 p.m. EST, excluding holidays.
The Sensory Technologies Helpdesk supports each and every one of our custom audio-visual integrations. In addition to providing on demand technical support we manage on-site services as well. Here is an outline of services offered by our Helpdesk:
• On Demand Technical support
• Equipment warranty
• Warranty service calls
• Annual preventive maintenance
• Software upgrades
• Videoconferencing support
• Videoconference test connections
• Experienced engineers to diagnose Audio/Visual problems
• Assistance isolating and resolving Network issues
• General Information and Assistance
• Manage and track service process through completion—Helpdesk diagnoses inquiry, coordinates service resolutions, tracks completion, and updates client.
With a Sensory Technologies Service Agreement you can rest assured that your system will have very little down time. Regardless if it is an equipment issue or user training, our Helpdesk staff is here to help.
We look forward to hearing from you!
